The program aims to prepare trainees to manage hotel operations, improve service quality and guest experience, and develop their skills in hospitality, marketing, and team management.
Registration is closed.
Study starts
Study ends
Credit hours to graduate
60
Hotel management has become a vital field within the tourism and hospitality sector. It is no longer limited to managing daily operations, but now encompasses customer experience management, service quality improvement, team development, and the adoption of modern technologies, contributing to operational efficiency and enhancing the competitiveness of hospitality establishments.
The Professional Diploma in Hotel Management is designed to provide trainees with the practical knowledge and skills required to manage hotel operations and hospitality services efficiently and professionally through a curriculum that combines theoretical and practical aspects. The program focuses on hospitality services management and service quality, customer service and complaint management, tourism and hotel marketing, event planning, and team management, in addition to utilizing modern technologies to develop services and enhance the guest experience. The program also includes practical applications and case studies that help trainees connect theoretical knowledge with professional practices in the hotel work environment.
Prepare qualified professionals specialized in hotel and hospitality management, equipped with the theoretical knowledge and practical skills required to work efficiently.
Develop trainees’ skills in managing customer and guest experiences and handling complaints and various situations in ways that contribute to customer satisfaction and loyalty.
Develop tourism and hotel marketing skills, understand customer behavior, and prepare marketing and promotional plans and campaigns for hotel services.
Enhance planning and organizational skills for managing events and festivals, including the related administrative, marketing, and financial aspects.
Strengthen team management skills in the hospitality sector and develop the ability to interact effectively with customers from diverse backgrounds and cultures.
Develop trainees’ ability to apply quality standards, measure customer satisfaction, evaluate performance, and continuously improve hotel services.
By the end of the program, trainees will be able to:
Master hotel operations management and deliver hospitality services in accordance with required professional and quality standards.
Apply customer service and guest experience management skills and effectively address guests’ needs and concerns.
Apply hotel marketing strategies to promote hotel services and products.
Plan, organize, and manage events within hotel establishments efficiently, in accordance with operational and marketing requirements.
Utilize modern technologies and digital systems, such as Property Management Systems (PMS), to manage hotel operations and services.
Develop and implement hotel operational plans and programs in simulated workplace situations, while adhering to quality and sustainability standards.
Hotel operations management and professional hospitality service delivery.
Effective communication and customer service skills.
Use of modern technologies and digital systems in the tourism and hospitality sectors.
This course provides an intensive foundation in English for beginners in the workplace. It covers essential grammar, including verb tenses, question and negative forms, as well as key vocabulary related to the workplace and office environment. The course also develops basic reading, writing, listening, and speaking skills, preparing trainees for further language development at Level Two.
This course provides a comprehensive introduction to the tourism, hotel, and hospitality industry by exploring its fundamental concepts, development, and economic, social, and cultural significance. It focuses on the tourism and hospitality ecosystem in the Kingdom of Saudi Arabia and its role in achieving the objectives of Saudi Vision 2030. The course also introduces the key hotel operations from reservation to check-out, as well as major Saudi tourist attractions and destinations. In addition, it examines the relationship between tourism, culture, and tangible and intangible heritage, the roles of tour organizers and guides, and the regulations and legislation governing the sector, including licensing and qualification requirements for industry professionals.
This course aims to introduce trainees to the concepts and strategies of tourism and hotel marketing and its importance in attracting and retaining customers in a globally competitive environment. It covers tourist and guest behavior, understanding their needs and expectations, and strategies for marketing tourism and hotel services through traditional and digital channels. The course also focuses on Customer Relationship Management (CRM), building the brand image of tourism and hotel establishments, and designing effective promotional campaigns.
This course focuses on providing trainees with the knowledge and skills required to manage hospitality services in accordance with the highest international quality standards, with an emphasis on designing and delivering exceptional experiences for guests and customers in the tourism and hospitality sector. It covers the fundamentals of planning and delivering hospitality services in hotels, resorts, and restaurants, as well as strategies for customer interaction, complaint management, and innovation in enhancing the guest experience. The course also introduces the concepts of Total Quality Management (TQM).
This course builds on the skills acquired at Level One to further develop trainees’ language abilities in the hotel work environment. It covers advanced tenses, including the **Present Perfect** and **Present Perfect Continuous**; **Modal Verbs** related to hotel policies and service standards; the **Passive Voice** for describing hotel operating procedures; **Conditional Sentences** and **Reported Speech** for handling guest complaints; and **Relative Clauses** for describing facilities and services. It also introduces advanced topic-specific vocabulary, including revenue management and guest reviews, while developing advanced reading and writing skills.
This course provides practical training on electronic hotel management systems, specifically Property Management Systems (PMS). It covers setting up hotel and room data, rate management, reservations, check-in and check-out, billing and payments, and daily operational reporting. It also addresses the integration of the PMS with Housekeeping and Point-of-Sale (POS) systems, in addition to introducing Channel Manager systems and integrating hotels with Online Travel Agencies (OTAs).
This course aims to provide trainees with the fundamental and advanced knowledge and skills required to manage hotel operations across its main departments, including Front Office, Housekeeping, Food and Beverage, Maintenance, and Security. It covers the guest journey from reservation through check-out. The course integrates theoretical and practical aspects through hands-on exercises, case studies, and operational simulations using Property Management Systems (PMS), with a focus on quality standards, operational efficiency, and sustainability in hotel management.
This course aims to provide trainees with the fundamental knowledge and skills required to organize tourism events and festivals efficiently and professionally, from the idea and planning stages through implementation and evaluation. It covers financial, marketing, administrative, and crowd management aspects, with a focus on innovation and modern technology. The course also examines case studies, such as **Saudi Founding Day**, as a leading national model for event organization.
This course focuses on transitioning from the study of hotel management concepts to their practical application in real-world work environments, serving as the program’s final **Capstone** course. It addresses the practical management of hotel operations through applied projects and operational simulations, with an emphasis on hotel service planning, guest experience management, customer service, and innovation in delivering hotel services. The course also includes training on developing operational plans and analyzing real-world case studies that simulate the hotel work environment.
This course builds on the skills acquired in Level 1 to further develop trainees’ English language proficiency. It covers advanced tenses, including the Present Perfect and Present Perfect Continuous, modal verbs, the passive voice, conditional sentences, reported speech, and relative clauses. It also develops advanced vocabulary, reading, and writing skills.
This course provides advanced training in Microsoft Office applications in accordance with the international MOS standard. It covers creating and formatting documents in Word, Excel fundamentals, formulas, functions, and data analysis, as well as creating professional presentations in PowerPoint and managing email, calendars, and contacts in Outlook.
High School Graduates
Intermediate College Graduates
University Graduates
30 credit hours
30 credit hours
Paid once when you register, and never refunded. It is not part of the diploma price.
Registration fee
The whole diploma
Price 5,600.00
Registration is closed.
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The whole diploma
5,600.00